Frequently Asked Questions
Report >> Getting Started
Who can submit Reports to SaferProducts.gov?
Reports of harm submitted for inclusion in SaferProducts.gov can come from many sources, including: consumers, local, state, and federal government agencies, health care professionals, child service providers, and public safety entities.
The definition of “consumers” includes, but is not limited to, users of consumer products, family members, relatives, parents, guardians, friends, attorneys, investigators, professional engineers, agents of a user of a consumer product, and observers of the consumer products being used.
Will the CPSC post Reports in which a consumer describes dissatisfaction with the cost or quality of a product, without describing a safety-related problem?
No. Any Report submitted to the CPSC for inclusion in SaferProducts.gov that does not describe an illness, injury, or death, or risk of illness, injury, or death, and that relates solely to the cost or quality of a consumer product, will not be posted to SaferProducts.gov.
Does CPSC continuously update existing reports?
No. In SaferProducts.gov, only the submitter of a Report and the manufacturer (including importer) or private labeler identified in a Report may post information on SaferProducts.gov. Every Report and comment is reviewed to ensure that they meet minimum statutory requirements. Those who submit information to the CPSC must certify that they have reviewed the Report and that it is true and accurate to the best of their knowledge, information, and belief. The CPSC has the discretion to remove information from SaferProducts.gov that is irrelevant to product safety, describes a product outside of CPSC's jurisdiction, or is materially inaccurate.
Are reports ever published that do not describe an actual injury?
Yes. Congress defined “harm” to include the “risk of injury, illness, or death.” Reports that meet this definition can be published, even if an actual injury did not occur.
Still have questions?
You can use the Online Contact Form or call (800) 638-2772 to contact CPSC's Hotline for any additional questions.