Skip to main content

< Back to Search Result
Share X Facebook Copy Link
Incident Report Details
Attachments (0)
Report Summary

Consumer reported that there are times their washer will perform properly, but it is happening more & more that when in the spin cycle the washer drum is spinning out of control, hitting the sides of the washer until it stops with the code "dc" [d/t uneven load] .

Product Details
  • Product Description: White, top leading, digital, Samsung washer.
  • Manufacturer/Importer/Private Labeler Name: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
  • Brand Name: Samsung
  • Model Name or Number: WA400PJHDWR-AA
  • Serial Number: Y69Q5AED204639D
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer: Sears
  • Retailer State:
  • Purchase Date: 7/10/2013
  • Product Category: Home Maintenance and Structures
  • Product Type: Laundry, Fabric Care & Sewing
  • Product Code: Washing Machines, Other or Not Specified (140)
Associated Recall
Incident Details
  • Incident Description: I was doing a load of laundry using the quick wash cycle and I heard the washer chiming so I went to check to see if the load was done. There was a code on the digital screen, "dc". I checked the user manual and it said it was due to an uneven load. I checked the load and it did not appear to be uneven. I then turned the washer off and used the spin only cycle and it worked fine. Since then, there are times the washer will perform properly, but it is happening more and more that when in the spin cycle the washer drum is spinning out of control, hitting the sides of the washer until it stops with the code "dc". It doesn't seem to matter what size load that is in the wash and the load is not uneven. I spoke with Samsung and they will replace the top with more secure latches, but I dont believe that it corrects the issue as to why the tops of the machines were coming off so violently.
  • Incident Date: 3/22/2018
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Self
  • Gender: Unknown
  • Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?: No
  • If yes to any, explanation: I still have the washer. My washers performance during spin cycle was very erratic and spinning out of control, banging the sides of the washer.
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20180630-5C9F6-2147387082
  • Report Date: 6/30/2018
  • Sent to Manufacturer/Importer/Private Labeler: 8/22/2018
  • Report First Publication Date: 9/6/2018
  • Category of Submitter: Consumer