Report Summary
I lit my candle. About an hour later, noticed the candle flame was nearly a foot high. After unsuccessful attempts to extinguish the candle, when I tried to move the candle using oven mitt, lost control, dropping it on the floor. Wax splattered on floor, cabinets, & my feet.
Product Details
- Product Description: Bath and Body Works 3-wick Candle
- Manufacturer/Importer/Private Labeler Name: Bath & Body Works
- Brand Name: Bath and Body Works
- Model Name or Number:
- Serial Number:
- UPC Code:
- SKU#:
-
Date Manufactured:
- Retailer: Bath and Body Works
- Retailer State:
-
Purchase Date:
3/15/2017
- Product Category: Furniture, Furnishings & Decorations
- Product Type: Candles
- Product Code: Candles, Candlesticks and Other Candle Holders (463)
Incident Details
- Incident Description: I lit my 3-wick Bath and Body Works candle and started watching a movie with my children. About an hour later, I looked over and saw the candle flame was nearly a foot high. The entire candle container was full of flames. I had the candle in a Bath and Body Works metal holder. After a few unsuccessful attempts to extinguish the candle, I panicked-- thinking about the candle catching my house on fire and putting my family's safety at risk. I grabbed two oven mitts, and tried to move the candle, which caused it to get worse. This caused me to panic even more, and I picked up the candle, lost control, dropping it on the floor. The candle shattered, wax splattered all over my kitchen floor, cabinets, and my feet. But it did nearly extinguish the flame. I was able to get the remainder of the fire extinguisher, but it caused significant damage to the linoleum floor in my kitchen. The glass that was the candle was completely black. I have no idea what would cause the candle to do this. There was no draft, no flammable items nearby, but this terrified me.
-
Incident Date:
5/11/2017
- Incident Location: Home/Apartment/Condominium
Victims Involved
-
- Injury Information: Injury - First Aid Received by Non-Medical Professional
- My Relationship to the Victim: Self
- Sex: Female
- Victim's Age When Incident Occurred: 31 years
Comments from the Manufacturer/Private Labeler
- Customer safety and satisfaction is our top priority, and we pride ourselves on providing an enjoyable and safe candle experience to each of our customers. Because the incident you have described in the report does not provide any information about the specific fragrance or style of the candle, we would appreciate the opportunity to discuss this particular incident with you personally. We encourage you to call our Customer Care Center at 1-800-395-1001 between the hours of 9 a.m. and 5 p.m. Eastern so we can gather more details from you. If you still have the candle in your possession, we will also send a prepaid package to you to return the candle to us so that we can evaluate it and try to understand what may have occurred with this particular candle.
We want to reassure you that our candles undergo extensive quality and safety testing under rigorous burn and use conditions. Further, our candles are specifically designed and manufactured to meet all applicable industry and government standards for safety and performance, including all applicable ASTM International (American Society for Testing and Materials) standards for candles. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length, and proper pre-burn trimming.
We look forward to working with you directly to resolve this issue.
Additional Details
-
Submitter has product?:
Yes
-
Product was damaged before incident?:
No
-
Product was modified before incident?:
No
- If yes to any, explanation: I still have the pieces of candle i cleaned up after the fire. I will contact Bath and Body Works as well.
-
Have you contacted the manufacturer?:
No
-
If Not, Do you plan to?:
Yes
- Report Number: 20170512-168EA-2147401561
-
Report Date:
5/12/2017
-
Sent to Manufacturer/Importer/Private Labeler:
5/22/2017
-
Report First Publication Date:
6/13/2017
- Category of Submitter: Consumer
|
