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Report Summary

37 YOM consumer's electric scooter came to a stop and he almost fell. Steering blocked and broke at where bolt and hole is. No injuries.

Product Details
  • Product Description: Segway GT2,
  • Manufacturer/Importer/Private Labeler Name: Segway, LLC
  • Brand Name: Segway
  • Model Name or Number: Segway GT2P
  • Serial Number: S1GTA2326C0092
  • UPC Code: 8 720254406190
  • SKU#: SEGW-GT2
  • Date Manufactured: 6/26/2023
  • Retailer:
  • Retailer State:
  • Purchase Date:
  • Product Category: Sports and Recreation
  • Product Type: Cycling, Scooters, Skateboards & Skates
  • Product Code: Scooters, powered (5022)
Associated Recall
Incident Details
  • Incident Description: Full story: [REDACTED] My story and general info: I'm an experienced rider. Over 15,000 km on [REDACTED] Over 10,000 km on Segways: G30 (owned 2 of them), G2 (4,000 km), and GT2. Ive never crashed any of them, maybe because I have 20 years and around 300k km of driving cars, without any accidents so far. For context, I weigh 85 kg, so this isnt due to weight. I never crashed this GT2, not even a simple bump or so just normal riding all the time. Riding this Segway GT2, I'd say it was 70% city/asphalt roads and 30% dirt roads. But heres the catch: the city is Lviv, where a lot of roads are made from cobblestone, and the GT2 felt really bad on them. Anyway, after 10k km riding Dualtron scooters on the same roads, there was never any serious damage like what I experienced with the GT2. Basically, what I want to add here is that the roads were not always perfect, but more like average. I see this as an engineering failure, since it broke at the specific spot where the bolt and hole are. This design flaw is quite frustrating. Segway shouldve done something like Inmotion did with their RS model, adds internal reinforcement inside the steering tube, cross-shaped. I was lucky that my speed was only 30 km/h when it happened, so I just experienced almost fully blocked steering and nearly fell off the scooter. Fortunately, I managed to stop in time.
  • Incident Date: 9/23/2024
  • Incident Location: Street or Highway
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Self
  • Sex: Male
  • Victim's Age When Incident Occurred: 37 years
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?:
  • If yes to any, explanation: Just used as regal customer.
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20241122-90C14-2147335109
  • Report Date: 11/22/2024
  • Sent to Manufacturer/Importer/Private Labeler: 11/26/2024
  • Report First Publication Date: 12/11/2024
  • Category of Submitter: Consumer