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Incident Report Details
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Report Summary

While the top load washer was running cycle, consumer's husband heard a loud pop, he ran to the laundry room and saw smoke coming from the control panel. He immediately unplugged the washer.

Product Details
  • Product Description: Top load washer
  • Manufacturer/Importer/Private Labeler Name: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
  • Brand Name: Samsung
  • Model Name or Number: WA51A5505AV/US
  • Serial Number: 01H257BTA02207A
  • UPC Code: 34151029
  • SKU#: 4084013
  • Date Manufactured:
  • Retailer: Lowes
  • Retailer State: Indiana
  • Purchase Date: 10/30/2022
  • Product Category: Home Maintenance and Structures
  • Product Type: Laundry, Fabric Care & Sewing
  • Product Code: Washing Machines, Other or Not Specified (140)
Associated Recall
Incident Details
  • Incident Description: While my Samsung washer was running a cycle, my husband heard a loud pop, he ran to the laundry room and saw smoke coming from the control panel. He immediately unplugged the washer and called Samsung. Samsung keeps giving us a run around about a full refund. They keep insisting on repairing the issue. I would never feel safe with a repaired product from Samsung. Am I entitled to a full refund. They told me I am not entitled to a refund.
  • Incident Date: 12/14/2022
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: My Spouse
  • Gender: Male
  • Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?:
  • Product was damaged before incident?:
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?:
  • If Not, Do you plan to?:
  • Report Number: 20221224-A661A-2147351886
  • Report Date: 12/24/2022
  • Sent to Manufacturer/Importer/Private Labeler: 12/29/2022
  • Report First Publication Date: 1/13/2023
  • Category of Submitter: Consumer