Incident Report Details
Attachments (0)
Report Summary
While the top load washer was running cycle, consumer's husband heard a loud pop, he ran to the laundry room and saw smoke coming from the control panel. He immediately unplugged the washer.
Product Details
- Product Description: Top load washer
- Manufacturer/Importer/Private Labeler Name: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
- Brand Name: Samsung
- Model Name or Number: WA51A5505AV/US
- Serial Number: 01H257BTA02207A
- UPC Code: 34151029
- SKU#: 4084013
- Date Manufactured:
- Retailer: Lowes
- Retailer State: Indiana
- Purchase Date: 10/30/2022
- Product Category: Home Maintenance and Structures
- Product Type: Laundry, Fabric Care & Sewing
- Product Code: Washing Machines, Other or Not Specified (140)
Associated Recall
Incident Details
- Incident Description: While my Samsung washer was running a cycle, my husband heard a loud pop, he ran to the laundry room and saw smoke coming from the control panel. He immediately unplugged the washer and called Samsung. Samsung keeps giving us a run around about a full refund. They keep insisting on repairing the issue. I would never feel safe with a repaired product from Samsung. Am I entitled to a full refund. They told me I am not entitled to a refund.
- Incident Date: 12/14/2022
- Incident Location: Home/Apartment/Condominium
Victims Involved
- Injury Information: Incident, No Injury
- My Relationship to the Victim: My Spouse
- Gender: Male
- Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
Additional Details
- Submitter has product?:
- Product was damaged before incident?:
- Product was modified before incident?:
- If yes to any, explanation:
- Have you contacted the manufacturer?:
- If Not, Do you plan to?:
- Report Number: 20221224-A661A-2147351886
- Report Date: 12/24/2022
- Sent to Manufacturer/Importer/Private Labeler: 12/29/2022
- Report First Publication Date: 1/13/2023
- Category of Submitter: Consumer