Report Summary
37 YOF consumer had a gas range which trips carbon monoxide sensor in her house. Manufacturer was uncooperative and other parties refused to service the gas range. Consumer is afraid to use the range. No resolution ever transpired.
Product Details
- Product Description: 36” dual fuel range, stainless finish
- Manufacturer/Importer/Private Labeler Name: ZLINE KITCHEN AND BATH LLC
- Brand Name: ZLINE
- Model Name or Number: RG36
- Serial Number: 20050890161
- UPC Code:
- SKU#:
- Date Manufactured: 5/8/2020
- Retailer: Premium Home Source
- Retailer State:
- Purchase Date: 7/5/2020
- Product Category: Kitchen
- Product Type: Appliances
- Product Code: Gas Ranges or Ovens (279)
Incident Details
- Incident Description: Operation of oven of ZLINE model RG36 gas range trips carbon monoxide sensor in the house. Informed ZLINE of the issue, they advised local gas utility to inspect. Local gas utility indicated that the range should be fixed by manufacturer. Manufacturer indicated out of warranty, nothing to be done. Most 3rd party repair companies will not touch the brand. Found a repairman to inspect later on, he indicated that the design flaw is inherent to the manufacturer, advised to look online to see it’s a common issue (excessive gas leak, faulty range, or broken parts). Afraid to operate the oven for the last 2 months with no resolution from the company (offer to sell parts, authorized repair company, etc). Many consumers complaining of inability to contact or resolve issues.
- Incident Date: 1/24/2022
- Incident Location: Home/Apartment/Condominium
Victims Involved
-
- Injury Information: Incident, No Injury
- My Relationship to the Victim: My Spouse
- Gender: Female
- Victim's Age When Incident Occurred: 37 years
Comments from the Manufacturer/Private Labeler
- ZLINE KITCHEN AND BATH LLC: We would like to point out that the customer was indeed helped by our customer experience team, and ZLINE has approved a new range for the customer (who accepted it) as a replacement to the defected unit. The new range was shipped at delivered to the customer In April 2022. The customer was satisfied with this resolution.
Additional Details
- Submitter has product?: Yes
- Product was damaged before incident?: No
- Product was modified before incident?:
- If yes to any, explanation:
- Have you contacted the manufacturer?: Yes
- If Not, Do you plan to?:
- Report Number: 20220315-29918-2147357239
- Report Date: 3/15/2022
- Sent to Manufacturer/Importer/Private Labeler: 3/18/2022
- Report First Publication Date: 4/8/2022
- Category of Submitter: Consumer
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