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Report Summary

37 YOF consumer had a gas range which trips carbon monoxide sensor in her house. Manufacturer was uncooperative and other parties refused to service the gas range. Consumer is afraid to use the range. No resolution ever transpired.

Product Details

Product Description: 36” dual fuel range, stainless finish
Manufacturer/Importer/Private Labeler Name: ZLINE KITCHEN AND BATH LLC
Brand Name: ZLINE
Model Name or Number: RG36
Serial Number: 20050890161
UPC Code:
SKU#:
Date Manufactured: 5/8/2020
Retailer: Premium Home Source
Retailer State:
Purchase Date: 7/5/2020
Product Category: Kitchen
Product Type: Appliances
Product Code: Gas Ranges or Ovens (279)

Associated Recall

Incident Details

Incident Description: Operation of oven of ZLINE model RG36 gas range trips carbon monoxide sensor in the house. Informed ZLINE of the issue, they advised local gas utility to inspect. Local gas utility indicated that the range should be fixed by manufacturer. Manufacturer indicated out of warranty, nothing to be done. Most 3rd party repair companies will not touch the brand. Found a repairman to inspect later on, he indicated that the design flaw is inherent to the manufacturer, advised to look online to see it’s a common issue (excessive gas leak, faulty range, or broken parts). Afraid to operate the oven for the last 2 months with no resolution from the company (offer to sell parts, authorized repair company, etc). Many consumers complaining of inability to contact or resolve issues.
Incident Date: 1/24/2022
Incident Location: Home/Apartment/Condominium

Victims Involved

Injury Information: Incident, No Injury
My Relationship to the Victim: My Spouse
Gender: Female
Victim's Age When Incident Occurred: 37 years

Comments from the Manufacturer/Private Labeler

ZLINE KITCHEN AND BATH LLC: We would like to point out that the customer was indeed helped by our customer experience team, and ZLINE has approved a new range for the customer (who accepted it) as a replacement to the defected unit. The new range was shipped at delivered to the customer In April 2022. The customer was satisfied with this resolution.

Additional Details

Submitter has product?: Yes
Product was damaged before incident?: No
Product was modified before incident?:
If yes to any, explanation:
Have you contacted the manufacturer?: Yes
If Not, Do you plan to?:

Report Number: 20220315-29918-2147357239
Report Date: 3/15/2022
Sent to Manufacturer/Importer/Private Labeler: 3/18/2022
Report First Publication Date: 4/8/2022
Category of Submitter: Consumer