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Incident Report Details
Attachments (1)
Images
[redacted]_20220127_111228920.jpg
Report Summary

55 YOF consumer's stove has controls are way too sensitive and they will turn on at the slightest touch or bump with no indication they are on. Consumer has burned hands/fingers numerous times. There was a small fire because a bag was knocked onto stove by a pet.

Product Details
  • Product Description: Samsung 30 inch electric slide-in range Model NE63T811SS
  • Manufacturer/Importer/Private Labeler Name: SAMSUNG ELECTRONICS AMERICA, INC. (SEA)
  • Brand Name: Samsung
  • Model Name or Number: NE63T811SS
  • Serial Number: 0HEW7DCR800536Y
  • UPC Code:
  • SKU#: 1005-551-039
  • Date Manufactured:
  • Retailer: Home Depot
  • Retailer State:
  • Purchase Date: 1/1/2022
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
Associated Recall
Incident Details
  • Incident Description: DANGEROUS - fire risk We purchased this stove in January. The burner and oven controls are way too sensitive and they will turn on at the slightest touch or bump with no indication they are on. We have burned hands/fingers numerous times. On January 24th 2022 a knob was accidentally turned on and a small fire started because a bag was knocked onto the stove by a pet. This particular flaw has been reported multiple times with the same outcomes (fire) on other Samsung range models as well. This is a serious and dangerous design flaw that should be rectified immediately, along with a product recall. I've reached out to Samsung by phone and text 4 or 5 times since the incident of 1/24/22 and I'm continually being told someone will contact us asap. I have not heard back and it's been over a week.
  • Incident Date: 1/24/2022
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: My Child
  • Gender: Unspecified
  • Victim's Age When Incident Occurred: 19 years
Comments from the Manufacturer/Private Labeler
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?:
  • If yes to any, explanation:
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20220203-147C0-2147357718
  • Report Date: 2/3/2022
  • Sent to Manufacturer/Importer/Private Labeler: 2/7/2022
  • Report First Publication Date: 2/22/2022
  • Category of Submitter: Consumer