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Incident Report Details
Attachments (0)
Report Summary

The Consumer, 52, was on the treadmill and it abruptly stopped. The Consumer stated that tech has been to their home twice to repair the problem and it is still continuing. The Consumer further stated that this has been a problem with this treadmill.

Product Details
  • Product Description: Treadmill abruptly stopped
  • Manufacturer/Importer/Private Labeler Name: Johnson Health Tech of North America
  • Brand Name: T101 treadmill
  • Model Name or Number:
  • Serial Number: Tm486200717273
  • UPC Code:
  • SKU#:
  • Date Manufactured:
  • Retailer: Dick sports
  • Retailer State:
  • Purchase Date: 9/26/2020
  • Product Category: Sports and Recreation
  • Product Type: Track, Field & Exercise
  • Product Code: Exercise Equipment (3277)
Associated Recall
Incident Details
  • Incident Description: Was on T101 horizon treadmill it abruptly stopped. Tech has been to my home twice to repair the problem and it is still continuing. This has been a problem with their treadmill.
  • Incident Date: 10/12/2020
  • Incident Location: Home/Apartment/Condominium
Victims Involved
  • Injury Information: No Incident, No Injury
  • My Relationship to the Victim: Self
  • Gender: Unspecified
  • Victim's Age When Incident Occurred: 52 years
Comments from the Manufacturer/Private Labeler
  • Johnson Health Tech takes product safety and customer concerns very seriously. Johnson appreciates receiving this and any other information regarding our customers’ experiences with our products. We are sorry to hear that this customer reported having this experience with one of our treadmills. We are already in contact with the customer and carefully reviewing the information they have kindly provided. Johnson is committed to offering the highest quality fitness equipment and product safety is a key component of that commitment. We encourage anyone with questions or concerns about Johnson’s products to contact us by phone at 1.800.335.4348 or by email at comments@johnsonfit.com.
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?:
  • If yes to any, explanation: Treadmill abruptly stops
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20210409-6C5CD-2147364884
  • Report Date: 4/9/2021
  • Sent to Manufacturer/Importer/Private Labeler: 4/13/2021
  • Report First Publication Date: 4/27/2021
  • Category of Submitter: Consumer