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Incident Report Details
Attachments (0)
Report Summary

the consumer stated that the burner knobs on the gas stove turn when slightly bumped by anyone that brushes up close to the stove. She stated that she has bumped them on at least 40 times, and has burned towels twice. The mfr sent replacement knobs, which made no difference.

Product Details
  • Product Description: LG single oven gas range in stainless steel. Purchase in February, 2016 from Best Buy.
  • Manufacturer/Importer/Private Labeler Name: LG Electronics, USA
  • Brand Name: LG
  • Model Name or Number: LRG4113ST /00
  • Serial Number: 511KMGJ0K079
  • UPC Code: MEZ65953007
  • SKU#:
  • Date Manufactured: 11/1/2015
  • Retailer: Best Buy
  • Retailer State:
  • Purchase Date: 2/19/2016
  • Product Category: Kitchen
  • Product Type: Appliances
  • Product Code: Gas Ranges or Ovens (279)
Associated Recall
Incident Details
  • Incident Description: The knobs that turn on the gas stove burners turn on when slightly bumped by anyone that brushes up close to the stove. Even with the knowledge that they turn on easily, I have bumped them on at least 40 times, and have burned towels twice. LG sent knob replacements, which made no difference. The knobs are at an angle in the front of the stove. They have no resistance to prevent them from turning on by mistake. This stove is a terrible fire hazard.
  • Incident Date: 3/1/2016
  • Incident Location: Unspecified
Victims Involved
  • Injury Information: Incident, No Injury
  • My Relationship to the Victim: Unspecified
  • Gender: Unspecified
  • Victim's Age When Incident Occurred:
Comments from the Manufacturer/Private Labeler
  • LG manufactures this gas range to meet or exceed all relevant standards including ANSI Z21.1. LG’s state of the art quality system meets the LG(66)-C-1006 quality standard. Our process not only rigorously tests to insure the quality of product leaving our factory, but we also carefully monitor how our products perform in use. LG takes very seriously the concerns of our customers and uses such feedback on an on-going basis to evaluate and improve our products. Consumers desiring more information about their gas ranges should either visit our web site at http://www.lg.com/us/index.jsp or call our toll free number: 1-800-243-0000.
Additional Details
  • Submitter has product?: Yes
  • Product was damaged before incident?: No
  • Product was modified before incident?: No
  • If yes to any, explanation:
  • Have you contacted the manufacturer?: Yes
  • If Not, Do you plan to?:
  • Report Number: 20170122-6231B-2147407807
  • Report Date: 1/22/2017
  • Sent to Manufacturer/Importer/Private Labeler: 1/30/2017
  • Report First Publication Date: 2/13/2017
  • Category of Submitter: Consumer