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cloth sofa, chair and ottoman set
Furniture, Furnishings & Decorations
Furniture
Sofas, Couches, Davenports, Divans or Studio Couches (679)
Ashley Furniture Industries, Inc.    
Stracelen Sable
ASHH-806038, ASHH-8030320
 
 
Ashley Furniture
Unspecified
3/7/2020
(03/07/2020) The consumer stated that the furniture was delivered on 3/7. The product has a bad odor that smells throughout the entire house. The odor has caused to have a runny nose and to get light headed.

The consumer also stated that she feels better when she is outside of the home.

No medical attention was required.

The consumer contacted the firm on 3/8 and advised them that she wanted to return the furniture and get her money back. She was advised that they would have to send an agent out to her home.
3/7/2020
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Female
Unspecified
Yes
N/A
N/A
Yes
N/A
Comment from Ashley Furniture Industries, Inc. 5/7/2020
Thank you for providing feedback on our product. Ashley Furniture Industries, Inc. attempted to reach the customer to discuss, but was unable. To deliver on Ashley’s commitment to providing a safe, quality product to our consumer, we are committed to using quality parts on our products. Ashley always welcomes the opinions and feedback of all of our customers, and invite them to speak to us directly. We can be reached through our website: www.ashleyfurniture.com, or through our toll-free customer care line at 1-800-477-2222.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.