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Oven Range (gas)
Kitchen
Appliances
Gas Ranges or Ovens (279)
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)    
Samsung
NX58H5600SS
0BG7DAK401042V
 
 
PC Richards and Sons
Connecticut
10/4/2018
The consumer indicates that her oven has turned on twice by itself. Every time this happens, the consumer has to unplug the unit in order for it to turn off.

The consumer contacted the Manufacturer and explained the situation; the representative she spoke with informed her they would honor her warranty even though it was expired for a month. A Service Technician replaced the oven range’s circuit board and its touch panel on 11/18/2019. The 11/18/19 parts replacement service call did not fix. Unit turned on by itself again. Technitian returned on 11/25/19; replaced all electronic controls. While here; he observed display had multiple malfunctions again.. Suspected RF interference.

We were advised to unplug unit (safety concerns) until Samsung determined resolution.

To date, we are awaiting call from Samsung.

Holiday Ruined!

The consumer states that the cooktop is used approximately twice weekly whereas the oven is used twice yearly.

The consumer plans on keeping her unit for at least the next thirty days in case an investigation ensues.
11/7/2019
Unspecified 
Incident, No Injury
Self
Female
70 years
Yes
No
No
Yes
N/A

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