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Samsung white top loading washing machine WA422PRHDWR
Home Maintenance and Structures
Laundry, Fabric Care & Sewing
Washing Machines, Other or Not Specified (140)
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)    
Samsung
WA422PRHDWR
Samsung has in report
 
 
Home Depot
Unspecified
6/1/2013
Our Samsung top load washer (WA422PRHDWR) started rocking out of balance while spinning in April of 2019. On May 24, 2019, my husband received the new parts (cost:$66.20 + his labor) and replaced the suspension to correct the problem. However in early Oct 2019 during a wash cycle, our washing machine started rocking so hard we thought it would punch a whole into the nearby wall. While trying to get the machine to stop, my husband was hit but not injured luckily. On 10/8/2019 I called Samsung's customer service department and reported the issue. I was told there was a recall of my machine via our serial number. I was offered $118 toward the purchase of a new Samsung washing machine.

When calling PA attorney general office to report our problem of not being informed by Samsung of the 2016 recall, we were told to search the internet. Despite registering our machine with Samsung giving them our address,phone and email address which are still current today, we were NOT notified via email, phone nor US mail. Upon further searching we found a class action suit on our washing machine that awarded consumers the cost of the Samsung washer ($759.87) plus an additional $400 each. Apparently the deadline to fill for this reimbursement was Aug 2019. I have tried to contact the class action suit group to no avail. Please help us get reimbursed for our loss.
5/1/2019
Home/Apartment/Condominium 
Incident, No Injury
My Spouse
Male
57 years
No
No
No
Samsung reference # [REDACTED}
Yes
N/A

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