View Report

(Printable PDF)
No Images to display
UNIT WAS DESIGNED APPRANTLY TO USE UP ALL THE WATER THAT COMES FROM CONDENSATION AS IT OPERATES BUT IT DOES NOT AND THERE IS NOT DRAIN HOLE TO KEEP WATER FROM SITTING IN THE UNIT AND FEEDING MOLD AND MILDEW.
Home Maintenance and Structures
Heating, Ventilation & Air Conditioning
Air Conditioners (381)
Sears Holdings Management Corporation    
KENMORE
253.87050
kk55377548
 
 
SEARS
Unspecified
6/21/2017
Re: Health issue
Bought a Sears window air conditioner in June 2017, ran fine, maintained that year. 2018, ran fine, maintained but found what looked like black spots on grill area and cleaned. 2019 (September) lady stopped and said she smelled mold in the air. In checking we found not only the grill but fan blade and floor of unit was just covered with mold. Cleaned it. Thinking the cause was the drain hole might be plugged, checked and found no drain hole. Checked manual, they indicated water from condensate/rain is tossed around by design to cool the condenser and mentioned that drilling a hole would end any warranty.
Bothersome! we checked the rear of the unit and could see water deposits on fins out side that would indicate standing water. Contacted sears and they kept going back to the fact the unit is designed to handle water....which might be right in northern climate but when in humid areas, how will that volume of water from condensation and rain get removed......STANDING WATER FEEDS MOLD AND MILDEW. To make it safe at this point, we examined the inside and found an area that we could safely drill a hole....and have to tell you, water that ran out (and continues as it should) would blow your mind.....it means the standing water do to the design by the manufacturer is causing mold and mildew to form. Now, in my conversation and letter to Sears Holding, I suggested that maybe they are not aware of an issue with standing water but, they need to at last replace the unit with one with a drain hole or we need to contact CPSC to let them know their product is a health hazard by design and should not be sold! Again, the design might work well up north where humidity levels are low but in the south the amount of water from condensation is overwhelming and unless it can get out of the unit, is feeds mold and mildew which is a dangerous issue. I have not heard from Sears and told them that if I do not I need to address the issue with you so this unit can be replaced and more importantly they look at the construction and make sure a drain hole is available for those areas where their present design will not allow standing water sit in the unit and create mold and mildew. Any further questions someone can call me on my cell: [REDACTED]. Have been told now that regardless of the fact that the hole we provided is draining he unit as it should....we should not have drilled the hole. One thing that is lost here is the fact their design in pushing the water around may work just fine in northern areas but when you are dealing with areas in the south where the humidity level is very high and heavy rains can enter, there is no way that amount of water will disappear without a drain hole! Once we carefully drilled a hole it was unbelievable the amount of water that came out of the unit and have watched each day since and the inside stays dry SO MOLD AND MILDEW DOES NOT FORM. Simple as that. It was sad and very scary to open the unit and find everything in there covered with mold/mildew.
9/11/2019
Other Public Property/Office 
Incident, No Injury
Self
Unspecified
Unspecified
Yes
Yes
N/A
No
CONTACTED VIA CHAT WITH ALL DETAILS AND THEY WANTED TO SEND SERVICE OUT AT OUR EXPENSE AND REFUSED. CONTACTED SEARS HOLDING IN LETTER FORM LAST WEEK, HAVE NOT HEARD.
Yes
N/A

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.