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Thank you for bringing this report involving Fresh Step Kitty Litter with Febreze to our attention. P&G licenses the use of our Febreze technology to The Clorox Company for manufacture of this product. We’re sorry to hear about what this consumer experienced and can assure you that we take the report very seriously. Please be assured that when we list our priorities, safety is at the top of the list. Nothing is more important to us than the safety of our consumers, and we take reports of this nature seriously.

Please know that we thoroughly evaluate each and every product using state-of-the-art scientific methods to ensure they are safe when used as directed, and we ensure we meet all applicable regulations. It doesn’t stop there. We take time to listen to the people using our products to ensure they are working the way we hoped. We also continuously investigate new scientific information; adhere to the latest safety methods, and work to ensure compliance with the most up-to-date applicable regulations.

Finally, we understand some people may have unique sensitivities to some of the ingredients used in every day products and appreciated the opportunity to address the feedback provided by this consumer. Be assured that the report was shared internally and we encourage this consumer to get back in touch with Febreze again if they have additional questions or concerns about this matter. Before a product ever reaches a consumer, we thoroughly examine every ingredient to make sure it is safe for them when the product is used as directed. If any ingredient is determined to be unsafe, we will not use it in our products. For consumers interested in the ingredients used in our Febreze products – they can learn more by visiting https://www.febreze.com/en-us/learn/febreze-ingredients.

Again, we appreciate the opportunity to address any concerns our consumers may have about our products. I hope this information provides reassurance and we thank you again for bringing this to our attention.