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ttps://www.monoprice.com/product?p_id=21711
Monoprice MP Select Mini 3D Printer V2, Black Product # 21711
Electronics
Printers, Scanners, Copiers & Faxes
Business and Office Machines (571)
Monoprice, Inc    
Monoprice
21711
 
 
Monoprice.com
Unspecified
12/15/2018 This date is an estimate
I recieved a Monoprice Monoprice MP Select Mini 3D Printer V2, Black Product # 21711 found at https://www.monoprice.com/product?p_id=21711 as a gift for Christmas 2018. After approximately a month of use the device began to emit a rubber/plastic burning smell and a small amount of smoke. I powered the device down and found that wires from the hot bed, the heated metal plate that the printer prints onto, had worn through and shorted out due to being zip tied in place too tightly by the manufacturer with no strain relief. As a result of this the onboard computer died and the heat bed no longer heats.
I am concerned that if I had not powered down the device when I did the insulation on the wire could have caught fire.
Monoprice customer service did not seem interested in my problem as they do not honor warranties on gifted items.
2/20/2019
Home/Apartment/Condominium 
Incident, No Injury
Self
Male
33 years
Yes
No
No
Manufacturer was not interested in helping the situation as gifted items are not covered by warranty, they referred me to a third party website to buy replacement parts and fix the product myself.
Yes
N/A

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