View Report

(Printable PDF)
No Images to display
Tassimo Gevalia Cappucino Crème discs used in Tassimo coffee maker
Electric Coffee Makers or Teapots (217)
Kraft Foods Group Inc.    
Sent to company
as they requested
Bed Bath & Beyond Inc.
New Jersey
1/1/2018 This date is an estimate
I am in receipt of your letter dated June 13, 2019. Jn it you apologize saying you are sorry J
had a disagreeable experience. That, [REDACTED], is an understatement. I was burned by your
creamer. That is more than disagreeable.
A representative from your company called offering me $20. I explained to him that what I
want is to know what you are doing to remedy this "disagreeable" experience!!!!!
He said it was caused by residue. I have seen online and spoken with friends who have had
problems with the creamer since you switched to a smaller disc. This is dangerous.
Personally, I have had to discard at least 10 discs because there is something wrong with
them. Several spewed hot milk out of the machine. After I received the burn, I stayed away
from the coffee maker while It was brewing.
Instead of saying the problem will be corrected, you refuse any responsibility. By copy of this
letter, I am informing the US Consumer Product Safety Commission.
Injury→Injury, First Aid Received by Non-Medical Professional
80 years

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on, particularly with respect to information submitted by people outside of CPSC.