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Tempur-pedic mattress Elite

King bed

Manufacturer date code: 10/2/2014 - see attached label (A)

Manufacturer phone number: 1-800-821-6621

Retailer: Tempur-pedic - originally purchased with Sleepys - no longer carries Tempur-pedic

Purchase date: Sept 9, 2014 - replacement date under warranty for previous mattress - TEM (see attachment (B))
Furniture, Furnishings & Decorations
Bedroom, Bedding & Bath
Nonbaby Mattresses (4009)
Tempur Pedic    
Tempur-pedic Elite
Conture elite 2014KG
6/1/2015 This date is an estimate
Caller says that his wife has had back and hip surgery. The physical therapist wrote a letter stating that he thinks the mattress is unsafe. The mattress is not firm enough to support his wife’s back. The side of the mattress sometimes collapses because there is no support on the side. Caller is concerned that if she rolls to the side of the bed it could collapse and cause the wife to fall out during the night.

Caller believes this product is a fall hazard. - additional info attached.

Injury information: Incident, no injury - retrofitted mattress to avoid injury (Docks attached)(C)
Incident, No Injury
My Spouse
72 years
Submitter still has the product.
Comment from Tempur Pedic 8/15/2019
At Tempur-Pedic, the safety of our products is of the utmost importance to us. All of our products comply with all applicable government requirements, from the local to the federal level and we are deeply concerned whenever an issue is voiced about one of our products. As part of our on-going commitment to product safety, we have carefully evaluated this report. Based on the information in the report, it would appear that the product is structurally sound and is not defective in any manner. Individuals with special needs and their families must evaluate a multitude of safety factors in their households, including whether or not safety rails for mattresses or hospital beds are necessary. If the consumer feels this product is defective, they may file a warranty claim with our company and we will be happy to evaluate it.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on, particularly with respect to information submitted by people outside of CPSC.