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Report Details
Report No.
20190610-EB8E1-2147380503
Report Date
6/10/2019
Sent to Manufacturer / Importer / Private Labeler
7/3/2019
Report First Publication Date
7/18/2019
Category of Submitter
Consumer
Product Details
Product Description
Comfort Zone Pheromone diffuser for cats
Product Category
Hobby
Product Type
Pet Supplies
Product Code
Pet Supplies (1715)
Manufacturer / Importer / Private Labeler Name
CENTRAL GARDEN & PET
(
View Comments Below
)
Brand Name
Comfort Zone
Model Name or Number
100532987
Serial Number
UPC Code
3907900265
Date Manufactured
Manufacturer Date Code
Retailer
Amazon
Retailer State
Unspecified
Purchase Date
6/8/2019
Incident Details
Incident Description
Comfort Zone pheromone diffuser for cats #100532987. Within 3 hours of plugging it in, we noticed a burning smell in our home and after searching for all of the obvious kitchen & bathroom suspects, I thought to look at the diffuser. The body of the diffuser was extremely hot requiring me to use a glove to remove it from the outlet. After 30 minutes of being unplugged, the smell dissipated. I am returning the diffuser to Amazon which, after reading the reviews post purchase, demonstrates that MANY other people have had the same issue. I emailed the company directly but after seeing the number of complaints on Amazon believe that it is a true safety hazard. I believe that if we hadn’t been home to unplug the diffuser, a fire was a real possibility.
Incident Date
6/9/2019
Incident Location
Home/Apartment/Condominium
Victims Involved
Injury Information
Incident, No Injury
My Relationship to the Victim
Self
Gender
Female
Victim's Age When Incident Occurred
46 years
Additional Details
Submitter has product?
Yes
Product was damaged before incident?
No
Product was modified before incident?
No
If yes to any, explanation
Product is scheduled to be returned to Amazon for refund. Email sent to manufacturer
Have you contacted the manufacturer?
Yes
If Not, Do You Plan To?
N/A
Associated Recall Details
Associated Recall
Comments from the Manufacturer/Private Labeler
Comment from CENTRAL GARDEN & PET 7/12/2019
Although some customers may experience some initial odor during the use of Comfort Zone Diffuser products, this is completely normal and does not pose either a health or a safety risk. The Comfort Zone diffuser may also feel warm or slightly hot to the touch, which is also a normal occurrence as heat is required to disperse pheromones into the air. All Comfort Zone Diffusers are UL tested for safety and are equipped with an added safety feature to prevent fires. The automatic shut off feature on all Comfort Zone Diffusers is an added safety measure providing an additional layer of protection for your pet, family and home.
CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.