View Report

(Printable PDF)
No Images to display
50 gallon natural gas water heater
Home Maintenance and Structures
Plumbing & Bath
Gas Water Heaters (118)
Sears Holdings Management Corporation    
221.1-20013/CSA 4.1- 
9/6/2014 This date is an estimate
The consumer is concerned that the recall parameters for the product are too narrow. The pan is to prevent water damage, and the pan is not designed as a fire barrier

The consumer received notice that his Kenmore water heater was potentially included in the November. 8, 2018 A.O. Smith recall-# 19-029. The consumer went to the recall web site and answered the series of questions. Because his water heater was on a metal pan under it, the response was that he did not qualify for a retrofit.

On 3/1 , the water heater stopped working. When the consumer
re-lit the water heater, flames exploded out of the side of the product. This happened three different times.

The consumer went to the web site again and indicated that the product was not siting on a metal pan. This time the response was that he qualified for a retrofit.

It is the consumer's opinion that the recall is too focused on the metal pan.

The consumer contacted Kenmore who referred him to A.O. Smith. The consumer contacted A.O. Smith on 3-5. The firm could see on their web site when he had checked for the recall about a month ago.

Incident, No Injury
Comment from Sears Holdings Management Corporation 4/3/2019
This product has been recalled. Please discontinue its use and refer to the recall notification for assistance.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on, particularly with respect to information submitted by people outside of CPSC.