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GE Hotpoint Dishwasher (Model # GLD6964R10SS / Serial # RS836468B). Stainless Steel door, plastic tub built-in dishwasher.
Kitchen
Appliances
Dishwashers (214)
GE Appliances, a Haier company    
General Electric
GLD6964R10SS
RS836468B
 
 
Circuit board on GE Dishwasher (Model # GLD6964R10SS/ Serial # RS836468B) caught on fire during operation. The incident occurred in the middle of the night and mid-cycle for the dishwasher. Smoke from the burning plastic was billowing out of the machine and fortunately we were home and were able to react to the fire detectors. The machine was continuing to run and had approximately 40 minutes left on the cycle. The machine could not be stopped or reset without cutting the power to it from the circuit breaker box.

Upon investigation, nothing foreign caused the short. Plastic around the circuit board housing was melting and causing the smoke. The board itself is mostly black due to what appears to be a short. The metal heat shield was also blackened as a result. Damage to the premises was burnt plastic smell throughout. Damages to residents includes smoke inhalation of toxic burnt plastic smoke and stress caused by the incident and potential impact to young children ages 6 and 3. Windows and doors had to be left open overnight in frigid temperatures to allow for fresh air to clear the smoke.

This appears to be the same issue (water condensation causing a short) that is the subject of the recall https://www.geappliances.com/ge/recall/dishwasher_2010/. This model number, however, has not been recalled. GE sent a technician to investigate and his report was only that a ""thermal event @ control module" occurred. GE has made no effort to remedy this problem based on my subsequent discussions with their customer relations team other than to offer a limited discount on a GE dishwasher.
1/29/2019
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Male
35 years

Injury→Injury, No First Aid or Medical Attention Received
My Spouse
Female
36 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Male
4 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Male
3 years
Yes
No
No
I contacted them and they sent a technician who noted a thermal event at control module. They have not taken any steps to remedy the issue other than a limited discount to a GE dishwasher replacement which I'm not interested in.
Yes
N/A
File NameDescription
IMG_20190129_001409.jpg Circuit Board
IMG_20190129_001427.jpg Circuit Board
IMG_20190129_001434.jpg Circuit Board
IMG_20190129_001444.jpg Model/Serial Number

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