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Clothes washer
Home Maintenance and Structures
Laundry, Fabric Care & Sewing
Washing Machines, Other or Not Specified (140)
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)    
Samsung
WA48J7770AW/A2
0E6G5AEGA02242M
 
2015.10 
Lowes
New Jersey
2/14/2016
Samsung top loading washer model WA48J7770AW/A2 exploded after having been serviced for recall dated November 4, 2016. The machine operated without incident for a period of about 18 months after the recall repair option was applied to the washer by an authorized Samsung repair vendor. Fortunately, there were no injuries.

The machine had a small load containing a few bath towels and the quick-wash cycle was used. A loud "BANG" was heard. The machine was found to have:

1. Shifted significantly from it original position.
2. Glass washer door was ajar.
3. Metal top of washer was popped.
4. Washer drum was found to to be 6-8" off-center.
5. A "outward ding" the size of a silver dollar was found about shin-high on the front of the washer.
6. Lid door no-longer locks
7. Leaking water.

We are currently waiting on a warranty service rep to inspect/repair the washer.
12/26/2018
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Unspecified
Unspecified
Yes
No
Yes
The product was modified as a result of the mfg recall. The manufacturer will be contacted in the event these repairs/replacement are not covered by the products extended warranty.
No
Yes

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