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Whirlpool Gold Series built in oven
Serial # - D45019865
Model # - WOS92ECOASO2
Kitchen
Appliances
Electric Ranges or Ovens (Excl Counter-top Ovens) (278)
WHIRLPOOL CORPORATION    
Whirlpool
WOS92ECOASO2
D45019865
I don't know
12/1/2015  
I don't know 
Traditions of America / Bridgeville appliances
Pennsylvania
2/9/2018 This date is an estimate
12/12/18 I put our Whirlpool built in oven on the #2 cleaning cycle for the first time since we moved into new home 4 years ago. About an hour into the cycle I heard a loud boom and as I ran into the kitchen hot glass was being rocketed out of the bottom of the shattered oven door and was flying all over kitchen.

Whirlpool Gold Series household electric range
Model # - WOS92ECOASO2
Serial # - D45019865

There were no injuries by the grace of God as I had just left the chair facing the oven a few minutes before the explosion.

I called Whirlpool customer service and the rep said my warranty was for only one year and since there was no fire , smoke or arcing - this was not a safety issue. She ask me a series of questions for the safety team and said they would determine if I would get a call back within the next 24 to 48 hours.
She said since this is not a safety issue - we would have to pay for all repairs or new oven.

Even if we get the glass door replaced - the question around the safety of the self cleaning system is an issue.
We are very discouraged with the response from Whirlpool.
12/12/2018
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
69 years
Yes
No
No
Whirlpool said they are unable to help / out of warranty
Yes
N/A

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