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Kenmore Front Load Washer, 796.411.62.411
Home Maintenance and Structures
Laundry, Fabric Care & Sewing
Washing Machines, Other or Not Specified (140)
Sears Holdings Management Corporation    
Kenmore
796.411.62.411
 
 
Sears
Unspecified
10/10/2016
My front load clothes washing machine continues to have the smell of mold and mildew after washing clothes. I have tried bleach, does not work; Clorox wipes on the inside seal, does not work; dryer sheets, does not work; removing the seal and cleaning it, does not work; and finally replacing detergent with different brands, does not work. I purchased the product based on the knowledge that it was the most effective resource for the loads of laundry I do every week with a family of 5. However it has been nothing short of a nightmare. Our youngest children have allergies that we continue to battle and we believe the washing machine is the source of problems. It is not reasonable to expect a consumer product to be broken down and cleaned after each use to keep it safe from contamination. Even with an extended warranty it is not enough to keep the product safe.
9/4/2018
Home/Apartment/Condominium 
Incident, No Injury
Self
Unknown
Unspecified
Yes
No
No
No
Yes
Comment from Sears Holdings Management Corporation 10/24/2018
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.