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36 inch gas cooktop , Electrolux Icon (top of their products)
Kitchen
Appliances
Gas Ranges or Ovens (279)
ELECTROLUX/WHITE CONSOLIDATED    
Electrolux Icon E36GC75PSS
can"t locate
Don't know
 
Don't know 
Metro Appliances
Oklahoma
1/22/2016 This date is an estimate
The Electrolux Icon gas cooktop E36GC75PSS , the serial number is under the cabinet and i could not locate it. We purchased a new house house on February 26,2016 and the Electrolux cooktop was purchased in January 2016 and installed in the house. In July 2016 I called Electrolux and told them the control knobs (3182422) that the plastic part on the inside of the knobs had cracked and needed to be replaced. They send six new knobs (3182422) because the cooktop was under warranty (1-year). on March 7, 2018 I called Electrolux to replace the control knobs (same problem) they told me to purchase them for approximately $56.00 but they would give me 30% off of my order. I asked them if they I corrected the problem with the control knobs, they had the same part number (3182422). These controls knobs have all cracked, original six plus five of the same part number they send us in July 2016. I have had numerous calls to no help to correct this problem. In July 2018 we had a service call for another appliance and the service man smelled gas when we opened the door. The control knobs do not turn off the gas, when you turn the knob to off. This product needs to removed from homes before someones home is destroyed from a gas leak.
7/13/2018
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Unspecified
Unspecified
Yes
No
No
Called Electrolux numerous times, they will do nothing told them it was a safety issue and they still will do nothing
Yes
N/A

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