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Kenmore Elite Stainless Steel French Door Bottom Freezer Refrigerator
Kitchen
Appliances
Refrigerators (276)
Sears Holdings Management Corporation    
Kenmore Elite
795.74043.411
505KR00489
5/1/2015  
2015.05 
Sears
Illinois
4/9/2015 This date is an estimate
Three years ago, my mother-in-law purchased us a gift of a Kenmore Elite French Door (bottom freezer) Refrigerator. Since the second year, the ice maker would malfunction, causing me to either take it apart almost daily to de-ice around the ice maker or it would freeze over completely from the inside, causing the ice maker to stop working and getting clogged up - the only way to fix this was to pour hot water through it until it thawed enough to remove.

Now the unit has become UNSAFE - when you open the left side door (which has the ice maker and ice/water dispenser in it), if you touch the metal on the side of the door, YOU GET AN ELECTRIC SHOCK (significant shock).
4/13/2018
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Male
51 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Female
14 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Male
6 years

Injury→Injury, No First Aid or Medical Attention Received
My Child
Male
16 years

Injury→Injury, No First Aid or Medical Attention Received
My Spouse
Female
46 years

Injury→Injury, No First Aid or Medical Attention Received
Other Relative
Female
70 years
Yes
No
No
I was able to schedule a repair visit, but they really were just interested in selling me a warranty.
Yes
N/A
Comment from Sears Holdings Management Corporation 6/20/2018
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling (800) 479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.