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side by side refrigerator with ice maker/dispenser.
Kitchen
Appliances
Refrigerators (276)
SAMSUNG ELECTRONICS AMERICA, INC. (SEA)    
SAMSUNG
RS25J500DSR
0AH54BAH300143Z
 
 
SHERMANS APPLIANCES
Unspecified
4/17/2016
In 2016, I purchased a Samsung kitchen product, refrigerator with built in ice maker, Samsung model number RS25J500DSR.
A few months later, as I was dispensing ice, the plastic ice bucket/dispenser shattered, leaving a mess of ice and plastic shards in the freezer compartment.

I replaced the ice bucket. 6 months later, it shattered again. More mess of ice and sharp plastic shards.

Yesterday, November 8, 2017, it happened again with the same sharp shards and ice.

My concern is that Samsung was very clear that this was just MY problem. No help at all.

My other concern is that if I had young children, dispensing their own ice water, they could have ingested the water and swallowed the sharp plastic shards.

Samsung needs to be forced to man-up and replace all of these refrigerators/ ice makers without delay.





11/8/2017
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Male
68 years
Yes
No
No
I CONATCTED SAMSUNG MULTIPLE TIMES, NO HELP.
Yes
N/A

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