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cell phone
Electronics
Telephones, Cell Phones & Accessories
Telephones or Telephone Accessories (550)
Apple Inc.    
Apple iPhone 7 Plus
Unknown
Unknown
 
 
Sprint Store
Missouri
12/8/2016
(12/12/2016)The consumer stated that he had the phone next to his face on the left side. The phone was not on the charger. The consumer stated that he sleeps with the phone next to his face because he is hard of hearing.

(12/13/2016)The next morning when he woke he discovered that the phone was hot and was stuck to his face. The consumer immediately went to the emergency room at [REDACTED] Hospital. The attendants had to remove the phone from his face. The consumer had second degree burns on the let side of his face

(12/13/2016)The consumer contacted the firm. He was advised to take the phone back to the place of purchase. When he took it back he was advised to contact the manufacturer.

The consumer contacted the manufacturer and was transferred to the Customer Safety Department. A report was taken by the department [REDACTED]. The consumer was advised to take pictures of his face , pictures of the phone and pictures of his medical bills and upload to the manufacturer's site.

The consumer took the phone back to an Apple store for a replacement but the store refused to do anything with the phone.









12/12/2016
Home/Apartment/Condominium 
Injury→Injury, Emergency Department Treatment Received
Self
Male
Unspecified
No
No
No
Yes
N/A

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.