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Microwave by BOSCH 500 Series HMV5052U02
Kitchen
Appliances
Microwave Ovens (264)
BSH HOME APPLIANCES CORPORATION    
BOSCH
HMV5052U/02
9505016092
 
 
Custom Distributors
Ohio
10/20/2015
I bought a new BOSCH microwave Model #HMV5052U/02 built in the wall above the stove in 2015. Today 3-16-2017 I placed some food wrapped in a paper towel to warm My smoke alarm went off and the alarm company called and told me to open all the doors and they would not hang up until the smoke cleared The alarm would not go off even after I opened the doors. I had a casserole in the oven below the microwave I thought something was burning in the oven opened oven door and did not see anything wrong just happened to look up and saw flames in the microwave I pulled the food and paper towel out with a oven mitt and the fire still continued to burn in the microwave. If I had not been home, I think our kitchen would have been ruined which we just remodeled in 2015.
Also, bought a BOSCH stainless steel refrigerator at the same time as the microwave. The bottom panel has started to rust complained to BOSCH and they said there was noting could be done.
Would not recommend this company.
3/16/2017
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Female
76 years
Yes
N/A
N/A
N/A
N/A
Comment from BSH HOME APPLIANCES CORPORATION 4/3/2017
BSH Home Appliance Corporation was unable to locate a call record for this report and is contacting the customer for more information. BSH takes product safety issues very seriously. Customers should contact BSH customer care line at 1-800-944-2904 for prompt service.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.