View Report

(Printable PDF)
No Images to display
Kenmore Elite model 795.77569600
Black, French Door Fridge/Freezer
Kitchen
Appliances
Refrigerators (276)
Sears Holdings Management Corporation    
Kenmore Elite
795.77569600
702KR00021
2/1/2007  
 
Sears
Minnesota
2/1/2008 This date is an estimate
I smelled a burning smell upon opening my refrigerator last night. I noticed that the top shelf around the light fixture, was very warm. I examined the light unit, and noticed the cover had melted and warped, and the light sockets had turned brown. I had to use heat resistant gloves to remove the light bulbs, and still burned my fingers. I used a camera the next morning, and screwed in one bulb. I closed the door, and the light stayed on. I removed the bulb (less than one minute after installing), and it was burning hot already. I had to throw out 15 yogurts and a gallon of milk, because it nearly boiled them! LG and Kenmore are not issuing a recall, but it is a VERY common issue. I have read numerous reports of people being given the run around for repairs, saying it has been longer than 3 years since purchase, so the $300 repair is on their dime. My attorney says no way. They have recognized this issue with many of the 795 models, and therefore should fix it free of charge, regardless of how many years post purchase one's refrigerator is.
2/17/2016
Home/Apartment/Condominium 
Injury→Injury, No First Aid or Medical Attention Received
Self
Female
35 years
Yes
No
No
Contacted Sears online and via email. No response as of yet.
Yes
N/A
Comment from Sears Holdings Management Corporation 2/26/2016
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-479-6351.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.