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Hamilton Beach Breakfast Sandwich Maker (single sandwich)
Yard & Garden
Grills & Accessories
Electric Grills (3229)
Hamilton Beach Brands, Inc.    
Hamilton Beach
TYPE ST29
 
 
Bed Bath and Beyond
Unspecified
11/15/2013 This date is an estimate
We purchased a Hamilton Beach Breakfast Sandwich Maker (single sandwich). It worked very well and there were no problems. It was used as per instructions and maintained accordingly. After approximately 25-30 uses I picked it up to clean the counter and noticed that a plastic cover located on the bottom of the appliance had fallen off. The plastic had disintegrated and exposed the electrical wires used to heat the appliance.

I contacted the company and all they were interested in was proving me with a coupon that would have allowed me to purchase another one for ten dollars or a half off. When I explained that this could have started a fire or electrocuted someone, they returned to trying to issue the coupon. I asked that the complaint be forwarded up the chain of command and I have not heard from anyone.
10/9/2015
Home/Apartment/Condominium 
Incident, No Injury
Self
Unknown
Unspecified
Yes
No
No
The product is in our possession and we did contact them, they said that repalcement parts are not available and since it was beyond the warrenty they would give us a coupon for a discount purchase. That is nice but this could be a fire hazard.
Yes
N/A
Comment from Hamilton Beach Brands, Inc. 2/29/2016
We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products, as we try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 in order to provide information about their experiences. This consumer did contact us and requested a new electrical compartment cover. Since this product was out of warranty and the component is not a replaceable part, the consumer was offered a discount on a replacement product. We have not had an opportunity to examine the product and verify the consumer’s experience. Consequently, without this information we are unable comment further.
File NameDescription
Hamilton Beach.jpg Bottom of the appliance
Hailton Beach 2.jpg plastic wire cover

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