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White Kenmore Elite Oasis HE Gentle wash Canyon Capacity
Home Maintenance and Structures
Laundry, Fabric Care & Sewing
Washing Machines, Other or Not Specified (140)
Sears Holdings Management Corporation    
Kenmore
110.27092600
CT2770870
 
 
Sears
Virginia
7/11/2009 This date is an estimate
Own a Kenmore Elite Oasis HE Canyon Capacity QuietPak9 washing machine. Displays error code UL on every wash cycle and violently shakes banging against our [REDACTED] dryer. Knocks down shelves and had to stop using. Religiously cleaned and flushed out lines annually in this machine as has been exceptionally and meticulously cared for. Own all top of the line appliances in our home to ensure the highest quality for our family. Highly upset that this is the first time ever an appliance threatens our safety. As stated due to the ridiculous violent shaking of the unit we refuse to use it for fear of our safety. My prior washing machine was a Kenmore that was about 22 yrs old and we donated it to a neighbor and now regret buying a Kenmore HE. Found thousands of consumers reporting online with this machine, [REDACTED] and [REDACTED] lines having the same issue. I'm appalled that these products with serious risk to injury have been sold and have caused injury and numerous lawsuits. No longer a Sears and Kenmore customer.
9/22/2015
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
Self
Female
35 years
Yes
No
No
Calling today
No
Yes
Comment from Sears Holdings Management Corporation 10/14/2015
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.