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SoleusAir / portable A/C and Dehumidifier / 60 pint
Model HCB-P13HP-D
Home Maintenance and Structures
Heating, Ventilation & Air Conditioning
Air Conditioners (381)
Soleus International Inc    
SoleusAir
HCB-P13HP-D
1005110103001400068
 
 
Fry's Electronics
Washington
8/11/2014
Purchased SoleusAir (portable air conditioner/dehumdifier / 60 pint) Model: HCB-P13HP-D,
S/N 1005110103001400068, on 8/11/2014 from our local Fry's Electronics. On 7/02/2015, at approximately 7:30pm, we noticed a slight burning smell of melting plastic and tendrils of smoke emitting from our electrical outlet. Immediately I turned off the Soleus unit and pulled the GFI plug from the outlet. At that time, the GFI outlet belonging to the unit had burn and melt marks around the prongs along with an extremely hot electrical cord. While removing the plug and cord, I received a burn mark on my arm.

I have attempted to contact SoleusAir for many days at the number listed as (888) 876-5387 to no avail. I have called morning, noon, and evening and have never been connected as the line called resumes to a constant busy signal.

I believe this product to be a fire hazard and if we were not at home at the time, fire damage to our home would have most definitely occurred.
7/2/2015
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
Self
Female
57 years
Yes
No
No
Have consistently attempted to contact manufacturer at number and website listed, to no avail. Phone consistently deflects to busy signal day and night.
Yes
N/A
File NameDescription
WP_20150627_003 (2).jpg Burn on forearm
WP_20150627_004.jpg GFI melted pic 1
WP_20150627_005.jpg GFI melted pic 2
WP_20150720_011.jpg SoleusAir portable unit

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