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Liquid Propane Barbeque Grill
Yard & Garden
Grills & Accessories
Gas or Lp Grills or Stoves (For Outdoor Use) (3248)
Sears Holdings Management Corporation    
Kenmore
Model #148.23683310
RBT0006113
 
 
Sears Dept. Store
Massachusetts
9/14/2013 This date is an estimate
I own a Kenmore Stainless Steel gas barbeque model #148.23683310. I purchased it two years ago. Last night while cooking for my family the floor of the fire box collapsed. The smoldering hot metal showered onto the propane tank and hoses below. This could have been a life threatening situation for all of us. I shut off the burners. I could not shut off the propane tank valve because it was covered in shards of smoldering hot rusty sheet metal. I had to anxiously wait far away for it to cool so I could shut the valve. I cannot fathom why a grill would be designed so poorly. The metal between the actual flames and the fuel source is paper thing steel that rusts away in less than two years creating a potentially grave situation!!

My attempts to resolve this issue with Sears have been less than satisfactory. I am one of thousands of consumers experiencing this based on my own internet research. There needs to be a product-wide recall on these life threatening appliances.

Thank you.
3/16/2015
Home/Apartment/Condominium 
Incident, No Injury
Self
Male
48 years
Yes
No
No
I wasn't offered any satisfactory resolution from Sears customer service.
Yes
N/A
Comment from Sears Holdings Management Corporation 4/1/2015
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.