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Kawasaki 2012 Teryx4 750 4x4
Sports and Recreation
Recreational Vehicles (Unlicensed)
Utility Vehicles (5044)
Kawasaki Motors Corp., U.S.A.    
Kawasaki
2012 Teryx4 750
 
 
Rocky Mountain Kawasaki
Unspecified
2/13/2013 This date is an estimate
We were riding in a 2012 Kawasaki Teryx4 ATV when the floor directly under the front passenger's foot rests was damaged. We were traveling at only 5 mph over rugged terrain on a four-wheel drive trail in the Arapaho National Forest near Allenspark, CO. This section of the floor is just behind the front wheels of the vehicle and is constructed of thin plastic. Rocks, sticks, and other debris that are thrown from the front wheels often make contact with this plastic, which is the only material protecting the rider's lower body. This was the third incident in the past year where the foot rests have been smashed in on our vehicle. Both the driver and passenger sides are vulnerable to damage and is potentially a dangerous defect that could result in severe bodily injury.

The dealer we bought the vehicle from has repaired the floor twice before but now they are refusing to do so because we are no longer covered under the warranty. They also are acting as if we are the only customers to ever experience this problem but that certainly is not the case. Here is a link to a thread on Teryx Forums where numerous customers are having the same problem. On page 17 there is a picture of one injury resulting from this defect:

http://www.teryxforums.net/teryx4/17883-weak-floor-17.html

Kawasaki has addressed this issue in newer models of this ATV by attaching a thin piece of metal to the affected area. We had this piece installed by our dealer but only on the passenger side of the vehicle, yet the floor has broken through yet again. There have been no recalls from Kawasaki for this problem. The only options at this point are to fabricate reinforced parts yourself or purchase a very limited number of aftermarket accessories.
6/1/2014
Place of Recreation or Sports 
Incident, No Injury
Unspecified
Unknown
Unspecified
Yes
No
No
I have contacted Kawasaki directly and they recommended I take the product to the dealer for repairs.
Yes
N/A
Comment from Kawasaki Motors Corp., U.S.A. 6/24/2014
Kawasaki Motors Corp., U.S.A. (KMC) is committed to the quality of our products and the safety of those who use them. There has apparently been a misunderstanding between the customer and the authorized Kawasaki dealer. The dealer has been instructed to contact the customer and arrange to make appropriate repairs to the vehicle.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.