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Dehumidifier
Home Maintenance and Structures
Heating, Ventilation & Air Conditioning
Dehumidifiers (306)
Soleus International Inc    
Soleus
MD000121511000
SG-DEH-70-2
12/15/2011  
MD000121511000 
Lowe's
Unspecified
3/19/2012
My husband and I purchased a Dehumidifier from Lowe's on 3/19/2012 for $259.00 + Sales Tax. The dehumidifier was a Soleus SG-DEH-70-2 / MD000121511000. The unit ran for some time and then, while we were home, we smelled the unit burning. We unplugged it and afterward, tried a few times to see if it would run. It never did run again. Due to problems locating a proper recycling/disposal facility, the unit stayed around our house.

Looking back on the incident, we should have notified you right away as it may have helped other people.

It was fortuitous that the unit never ran again and yet stayed around our house, as the recall was issued and we had to return the applicable parts for a refund. We have just received our refund check for $202.50. Although we are pleased to be refunded at least part of our costs, we are wondering why we were unable to submit our receipt and receive a refund of the purchase price.

There were a number of fortunate occurrences for our issue - our house, rescued animals, and 89 year old mother were harmed as a result of the dehumidifier's problems, we were home at the time of the problem, the unit stayed around due to our inability to find a proper facility, and we were able to receive almost 80% of our purchase price back.

We realize recalls are tough and thank you for your work on this issue. If there is an option to submit our receipt, we will happily do so.

Thank you!
3/19/2012
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
46 years
Yes
No
No
Recall was Issued for this Product however Checks are not for the Purchase Amounts
Yes
N/A
Comment from Soleus International Inc 7/17/2014
I emailed the customer on 07/16/2014 to follow up with her and ask if her issue has yet been resolved.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.