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SoleusAir space heater Model: HGW-308R
Flat panel micathermic heater

case number with soleusAir [REDACTED]
Home Maintenance and Structures
Heating, Ventilation & Air Conditioning
Portable Electric Heaters (348)
Soleus International Inc    
SoleusAir
HGW-308R
712800100365
 
 
online
Unspecified
I purchased a space heater Soleusair Model HGW-308R. The first one sparked and shorted out. The replacement sparked and then had flames coming out of it. I asked for a refund for this burned unit and a second one in my house and the company is not so far forth coming. These units feel very unsafe to me and should be recalled, in my opinion.
12/3/2013
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
47 years
N/A
N/A
N/A
The manufacturer wants to examine the unit that flamed. They will not refund for hte unit that is still working.
Yes
N/A
Comment from Soleus International Inc 7/17/2014
In December of 2013, we issue RA# 57355 for the customer to use to return the unit to us (and provided a shipping label) so that we can test the unit at our facility. The customer never returned their unit back to our warehouse. I have emailed the customer today, 07/16/2014, to check and see if they are still returning their unit to us for testing and a refund.

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