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XPRESS REDI SET GO
MOD# 05 53688
120V 60HZ 750WATT
MADE IN CHINA AUG-12
INTERTEK- THE FIRM
3092074
Yard & Garden
Grills & Accessories
Electric Grills (3229)
GAIAM AMERICAS, INC    
XPRESS REDI SET GO
05 533688
8/1/2012  
 
UNKNOWN
Unspecified
12/1/2012
REDI SET GO COOKER OVERHEATED AND MELTED THE TIMER KNOB ON THE FIRST UNIT. REPLACEMENT UNIT SENT AND IT ALSO OVERHEATED WHEN THE TIMER QUIT WORKING. IF LEFT UNATTENDED IT WILL MOST LIKELY CATCH FIRE.
3/12/2013
Home/Apartment/Condominium 
Incident, No Injury
Self
Male
59 years
Yes
No
No
CONTACTED BY PHONE TWICE, EMAIL ONCE AND LETTER ONCE
Yes
N/A
Comment from GAIAM AMERICAS, INC 4/4/2013
View Comment: Gaiam Americas, Inc.'s Response pursuant to 16 CFR §1102.12 to Report # 20110323-91F92-1172290

Gaiam Americas Inc. ("Gaiam") is a lifestyle media and fitness company dedicated to providing environmental and socially responsible solutions to the many facets of healthy and eco-conscious living. Gaiam is committed to its customers' satisfaction, and all of its products are unconditionally guaranteed.
In that regard, there are two return policies applicable to the product subject to this report:
1. Redi-Set-Go Return Policy: If you are not completely satisfied with your purchase you may return the item within 30 days and receive a refund. Original shipping and handling charges are non-refundable. Please review the back of your packing slip, or contact Customer Service at 1-800-725-9740 for details.
2. GAIAM Customer Service: Satisfaction Guaranteed. We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money. Please call 1-877-989-6321 for details or check the website www.gaiam.com for details
3. If the product was purchased via a retail outlet Gaiam will either send the customer a new unit or issue a paper check for the amount paid with proof of purchase.
The Redi-Set-Go grill factory tests all electrical components for compliance to UL 1083 “Household Electric Skillets and Frying-Type Appliances” safety standard, and the grill is certified to the UL standard.

All Redi-Set-Go shipments are inspected by a third party audit company for workmanship, on-site tests for voltage, current, timing & temperature check, polarization continuity tests, running and performance tests, packaging and labeling requirements.


Gaiam verifies that it has received report #20110323-91F92-172290, and that this Response and its content are true and accurate to the best of the Gaiam’s knowledge, information, and belief. Gaiam requests publication of this Response in the Database and hereby consents to such publication.
File NameDescription
P82A0156_redacted_1.jpg TOP OF UNIT
P82A0157_redacted_1.jpg UNIT OPEN TO LOAD RECIPE
P82A0158_redacted_1.jpg BACK OF UNIT, TOP CLOSED
P82A0159_redacted_1.jpg TOP OF UNIT, TIMER KNOB, ON-OFF BUTTON, PREHEAT INDICATOR LIGHT
P82A0162_redacted_1.jpg LABLE ON BOTTOM OF UNIT

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.