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OXO Tot Sprout High Chair in Orange and Birch
Baby
Nursery Equipment & Supplies
High Chairs (1555)
Helen of Troy    
OXO
OXO Tot Sprout High Chair in Orange and Birch
none
unknown
 
 
Toy r US
Unspecified
9/26/2012
We purchased a OXO Tot high chair for our child, within the first couple uses the chair cushions began falling apart. After a few more uses I noticed little crumbs on the feet bars, I thought it was food at first but after cleaning it up realized it's the cushion falling apart. This last time we used it, I went to go clean my baby up and noticed a small piece of the cushion stuck to his finger, about the size of a 1/2 inch by 1 inch strip, it is so thin and small it could have easily choke on it. the fact that the cushion is falling apart in sizes that can be easily inhaled, scare me to death as a fire fighter. We have tried all avenues with OXO to resolve this problem and they have little or no care for us, especially since we live in Hawaii.

I have pictures of it falling apart, it is by fall the worst product we've purchased and can be really the most dangerous.
9/28/2012
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Male
Unspecified
Yes
N/A
N/A
tried to go through their customer service to get help.
Yes
N/A
Comment from Helen of Troy 4/4/2013
Helen of Troy acknowledges receipt of the submission. Product quality and consumer service are extremely important to the company. We are in the process of investigating the allegations made in the submission. This consumer appears to have been pleased with our resolution of this matter.
File NameDescription
IMG_6399.jpg bottom seat cushion
IMG_6400.jpg bottom seat cushion 2
IMG_6401.jpg bottom seat cushion 3

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