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Gas Range
Kitchen
Appliances
Gas Ranges or Ovens (279)
Sears Holdings Management Corporation    
Kenmore Elite
790.41093100
nf11726129
 
 
Sears
North Carolina
5/27/2011
The caller stated that she has been experiencing problems with the gas range since installation. Whenever the unit is turned on it ignites an excessive high flames from the front right burner. This flame had caused minor burns to her spouse knuckles around 6/2011. No medical attention was received.

The repair service department and manufacturer were contacted on several occasions and they have been out for examination. She was informed that there is no adjustment to the flames and that they could not assist her.

The caller feels that this range is unsafe because of the fire hazard that it poses and should be reported.



5/27/2011
Home/Apartment/Condominium 
Injury→Injury, Level of care not known
My Spouse
Male
Unspecified
Yes
No
No
Yes
N/A
Comment from Sears Holdings Management Corporation 12/14/2012
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.