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Stainless Steel Steamer
Home Maintenance and Structures
Laundry, Fabric Care & Sewing
Clothes Steamers (255)
Groupe SEB USA    
Rowenta
DZ1500
 
 
(9/20/2012) The consumer stated that his wife was using a clothes steamer for approximately 30 minutes. The consumer then noticed a flame that was approximately 5 to 8" high near the base of the unit where the plug connects to. The consumer received a minor burn to her upper right hand near her wrist. The consumer did not receive medical treatment, but applied ice and cocoa butter to her wound.

(9/20/2012) The consumer contacted the manufacturer and a report was filed. A Rep. (name unknown) advised him that they would send out a return sticker for them to send the unit to their lab for inspection.

9/20/2012
Home/Apartment/Condominium 
Injury→Injury, First Aid Received by Non-Medical Professional
My Spouse
Female
Unspecified
Yes
No
No
Yes
N/A
Comment from Groupe SEB USA 10/31/2012
Groupe SEB USA, as the parent company of the Rowenta brand, has received this notification. We value your feedback and will give priority to investigating your concerns. If you have not contacted us already, please call 800-769-3682 or contact us through our website www.rowentausa.com. Please reference your CPSC report number so you are directed to the right representative.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.