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6 quart slow cooker
Kitchen
Appliances
Slow Cookers (268)
Hamilton Beach Brands, Inc.    
33967
A 5111DJ
 
 
Amazon.com
Unspecified
3/15/2012 This date is an estimate
Caller purchased a 6 quart slow cooker in March, 2012.

She had just finished washing it on August 22nd, 2012, still had it in her hand when it just broke,
She doesn't remember what did happened, she was only aware that the index finger on right hand on the side in a triangle which is why the skin popped out and the pinkie then ring finger on the second joint, on her left hand were cut and she was bleeding.

Her ring finger on her left hand is remaining numb and she can't straighten it and her pinkie on the left hand is sliced vertically as if a knife or cutting utensil dropped sliced and folded her skin, the cut is down to her first knuckle.

She cannot remember what happened, she remembers only that she was holding it one second and the next second it was lying in four pieces and she was bleeding profusely.

Caller's 8yr old daughter called an ambulance and caller was transported to the nearby hospital emergency room where she was given strong pain medication and received 18 stitches total for the three fingers.

She was released later that night being advised that she would need to speak with a plastic surgeon within just a couple of days because they are not positive that they were able to repair it adequately.

She would ask that an investigator look at these slow cookers for weak spots or defects and recall them.

She has not contacted the manufacturer but does intend to contact them.


8/22/2012
Home/Apartment/Condominium 
Injury→Injury, Emergency Department Treatment Received
Self
Female
39 years
Yes
No
No
No
Yes
Comment from Hamilton Beach Brands, Inc. 12/14/2012
We have taken this report and expression of dissatisfaction very seriously. We are very sorry this consumer had a negative experience with one of our products. We try hard to please consumers who have shown their trust by bringing our products into their homes. We encourage our customers to contact us at 1.800.851.8900 if they believe they have a product that needs to be replaced. While this consumer chose to remain anonymous in the CPSC database, we were contacted by a person whose account matches that given to the CPSC. We made arrangements to retrieve the slow cooker from this consumer for examination. Unfortunately, the earthenware crock was not returned to us. Only the metal base and glass lid of the slow cooker were returned. Neither of these showed any signs of malfunction. Earthenware crocks are susceptible to breakage as a result of impacts, and so we instruct consumers to handle crocks with care in our use & care guides.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.