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Kenmore HE2 Plus Washing Machine, front loader, white
Home Maintenance and Structures
Laundry, Fabric Care & Sewing
Washing Machines, Other or Not Specified (140)
Sears Holdings Management Corporation    
Kenmore
Kenmore 110.47511701
HLW3791312
 
 
Sears online
Unspecified
6/1/2008 This date is an estimate
Black mold is growing inside my front loader Kenmore washing machine. Always keep the door open to the washer after a load, so I don't see any mold in the washing area, but mold grows in the soap dispenser, I keep it cleaned, but yesterday, I pulled out the soap tray for the first time and looked inside and see quite a bit of mold growing inside the machine where I can't get to it. Enough to not want to use it again. I tried the cleaning cycle with bleach, but after running this cycle twice, I see the mold is still there inside the machine.

Most of my clothes are line dried (so they won't shrink or fade in the dryer) and I believe I've been carrying around mold in my clothes for God knows how long.

I spent around $990 on this washing machine, because the front loading is better on my back than pulling out a load from a regular washing machine, but I'm going to have to get rid of the mold. Contacting Sears, but I bought this Kenmore from them 3 or more years ago, without any additional warranties, so I expect I will get nothing from them on this.
7/28/2012
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
47 years
Yes
N/A
N/A
I have asked Sears what they will do to help me in my situation.
Yes
N/A
Comment from Sears Holdings Management Corporation 8/10/2012
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.