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Revlon hair dryer Model No. rv499
Personal Care
Hair Dryers (1602)
Helen of Troy    
At about 8PM, my 12 year old daughter was using the Revolon 1985 hair dryer in the upstairs bathroom. She had the setting on "high." It stopped working. She held out the dryer to see if she'd accidently switched it off. She had not. Sparks flew out, then flames. She screamed, "FIRE FIRE FIRE" and dropped the dryer into the sink, then unplugged it. The safety plug on the hair dryer had not triggered. Fortunately, she did not get burnt. The bathroom floor has burn marks from flying embers. I called Revlon this morning. They said that the hair dryers are through "Helen of Troy" and they would forward the information to them and have them contact me. Helen of Try did contact me. They want photos of the damage emailed to them. They are sending me a label so I can send them the hair dryer for them to examine. They are sending me a new hair dryer as well.
Incident, No Injury
My Child
12 years
Revlon forwarded info to Helen of Troy. Helen of Troy followed through - please see initial description of incidient.
Comment from Helen of Troy 6/6/2012
Revlon licenses Helen of Troy to use the Revlon trademark on its appliances. Revlon's license agreement requires that Helen of Troy design and manufacture the licensed products in accordance with applicable safety and quality standards of the industry, comply with all applicable laws and regulations of any governmental or administrative body, and have all licensed products manufactured according to the standards of the Underwriters’ Laboratories, an independent organization that sets standards for and certifies the safety of electrical appliances. Helen of Troy acknowledges receipt of the submission. We are in the process of investigating the allegations made in the submission.

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