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ceramic blow dry with diffuser
Personal Care
Grooming
Hair Dryers (1602)
Helen of Troy    
1875 ionic ceramic
RV484
 
 
Walmart
Michigan
4/15/2011
While using the blow dryer on the hot/high setting for approximately five minutes the handle started to feel really hot so she set it down for a brief second when she noticed the plastic of the handle had begin to melt.

She unplugged it from the wall outlet ad placed it in the bath tub in case it was to catch fire. She has not used the dryer since the incident occurred because she fears that it could potentially pose as a fire hazard.

While doing some research online she noticed that other consumers experienced the same failure with the same model dryer. She indicate d that after reading the reports and the firm did not offer any of the consumers any assistance that she was not going to contact them.
12/3/2011
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Female
Unspecified
Yes
No
No
No
No
Comment from Helen of Troy 1/18/2012
Revlon licenses Helen of Troy to use the Revlon trademark on its appliances. Revlon's license agreement requires that Helen of Troy design and manufacture the licensed products in accordance with applicable safety and quality standards of the industry, comply with all applicable laws and regulations of any governmental or administrative body, and have all licensed products manufactured according to the standards of the Underwriters’ Laboratories, an independent organization that sets standards for and certifies the safety of electrical appliances. Helen of Troy acknowledges receipt of the submission. Such submission was provided with anonymity and limited information concerning the product. Without further information, we are unable to respond substantively to any of the allegations made in the submission including any product safety concerns.

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.