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Kenmore Elite Double french door with bottom freezer refridgerator - ivory color
Kitchen
Appliances
Refrigerators (276)
Sears Holdings Management Corporation    
Kenmore
795.77304600
607MRSS00390
7/31/2006  
607 
Sears Outlet Center
Unspecified
6/17/2008 This date is an estimate
Lights inside fridge would not go out with doors closed completely, which is impossible to know with the doors closed until it causes heat damage. Because of the duration and high heat, the light shield melted and fell inside the fridge. We unplugged the fridge, waited for it cool down, then unscrewed the light bulbs. The sockets were still "live" but at least the bulbs were not there to generate more heat and cause further damage. We were walking out the door to go on vacation and called Sears. Sears told us it was our problem not theirs because it was no longer under warranty. After talking to other repair companies and searching online, this has been a huge problem for many consumers. [REDACTED] has had the same problem and has assisted consumers with the issue, yet Sears will not. Consumers have no way of knowing about this problem going on behind closed doors until it overheats and causes damage. Ironic that there is an overheating issue inside a refrigerator.
8/11/2011
Home/Apartment/Condominium 
Incident, No Injury
Self
Female
43 years

Incident, No Injury
My Spouse
Male
46 years

Incident, No Injury
My Child
Male
10 years
Yes
No
No
Sears will repair it at our cost only since it is out of warranty. This is a manufacturing defect, not consumer misuse, and is a fire hazard.
Yes
N/A
Comment from Sears Holdings Management Corporation 8/22/2011
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505.
File NameDescription
GEDC3263.JPG bulbs removed from sockets after unplugging due to excessive heat
GEDC3253.JPG Display panel hanging/fallen after shield melted from heat
GEDC3254.JPG both burned bulb sockets
GEDC3255.JPG interior burned bulb socket
GEDC3259.JPG right screw hole melted from bulb heat
GEDC3261.JPG left screw hole melted from bulb heat

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.