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Jenn-Air stainless steel outdoor gas grill- model # 720-0165, purchased on August 3, 2006
Yard & Garden
Grills & Accessories
Gas or Lp Grills or Stoves (For Outdoor Use) (3248)
New York
In August of 2006, we purchased a Jenn-Air outdoor gas grill from Lowe's. (Model # 720-0165.) We tried to go to Lowe's to speak to someone, but they claim that they no longer sell Jenn-Air or any parts associated with Jenn-Air. The only person who uses the grill is my husband. It is used only during the summer months, and he takes very good care of it. We have become increasingly concerned each time we use it, that there is something very wrong with it and that someone will get hurt by it. The outside of the grill is way hotter than it should be. We don't let our children or any visitors walk anywhere near it! My husband can barely lift the handle without getting severely burned. Heat seems to be shooting toward the front of the grill. The ignitor buttons no longer seem to be working.

This appliance has been cared for meticulously by my husband...there is no way that this is normal wear and tear. When not in use, it is always covered. Also, my husband is a person who is a certified installer of high-end appliances such as [REDACTED], so I have confidence that he knows what he is talking about when he says that this gas grill is defective and/or made with sub-par dangerous materials!

We are not generally people who file complaints , but when one clearly sees that something is wrong, action must be taken to correct it before someone gets hurt! We use it with extreme caution, but I am sure there are others who don't know the dangers of it.
Incident, No Injury
Comment from WHIRLPOOL CORPORATION 8/30/2011
Whirlpool Corporation has received your report of an incident in which you identified a product from our Whirlpool Corporation brands. We value the well-being of our customers, and we strive to make all our products as safe as possible. If you have not already contacted us about this issue, please e-mail the Product Safety Team of our Customer eXperience Center at to ensure that we have sufficient information to evaluate this incident. Please include your CPSC Report No. in the subject line of your e-mail. In the body of the e-mail, please include a day time phone number where we can contact you along with a brief description of the report you filed with the CPSC. If a Whirlpool-manufactured or Whirlpool-marketed product or component is involved, please preserve it for possible inspection and testing if necessary.

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