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GT Xpress RediSet GO grill sold on TV this is an "all in one" grill with top timer. The company number is 1-800-357-9213 www.GTXpress.com
Yard & Garden
Grills & Accessories
Electric Grills (3229)
GAIAM AMERICAS, INC    
Xpress Redi Set GO
#02-53688
NA
 
09/2010 
ShopAtHome
Unspecified
11/5/2010
I received two (2) Xpress RediSet GO electric grills (two grill for price of one sale) for roommate's Christmas gift. When we used the FIRST of the two grills ONLY YWICE; within 2wks of gift, the outside enamel paint started popping off red paint shards onto our counter. Called Xpress RediSet GO number (800-357-9213) for replacement grill, BUT BEFORE the replacement came the SECOND original grill did the same popping hazard. Two out of two grills showed overheating defects. I refused to try this third replacement grill so I called Xpress RediSet GO again but for a full refund... they refused. Then I remembered I bought Xpress' Extended Warranty and called them back and ONLY THEN did they agree to refund.

Both times the cooking was less than 12 minutes (some recipes called for greater cook times), you can see the grill's top cover changing to a darker cover THEN the popping would occur. The product does not appear to have adequate insulation between the elements and outside covers. I deem this product both fire and electrical hazardous. MADE IN CHINA.

My opinion is the other consumers who did not buy the Extended Warranty were bilked their money because they would be refused any refund back and since I havent received my refund yet may still be in the same boat. PLEASE CHECK INTO THIS BEFORE SOMEONE IS HURT or a fire is started!
1/15/2011
Home/Apartment/Condominium 
Incident, No Injury
Unspecified
Unspecified
Unspecified
Yes
N/A
N/A
Yes
N/A
Comment from GAIAM AMERICAS, INC 4/4/2011
Gaiam Americas Inc. ("Gaiam") is a lifestyle media and fitness company dedicated to providing environmental and socially responsible solutions to the many facets of healthy and eco-conscious living. Gaiam is committed to its customers' satisfaction, and all of its products are unconditionally guaranteed.
In that regard, there are two return policies applicable to the product subject to this report:
1. Redi-Set-Go Return Policy: If you are not completely satisfied with your purchase you may return the item within 30 days and receive a refund. Original shipping and handling charges are non-refundable. Please review the back of your packing slip, or contact Customer Service at 1-800-725-9740 for details.
2. GAIAM Customer Service: Satisfaction Guaranteed. We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we’ll exchange it, replace it or refund your money. Please call 1-877-989-6321 for details or check the website www.gaiam.com for details
The Redi-Set-Go grill factory tests all electrical components for compliance to UL 1083 “Household Electric Skillets and Frying-Type Appliances” safety standard, and the grill is certified to the UL standard.

All Redi-Set-Go shipments are inspected by a third party audit company for workmanship, on-site tests for voltage, current, timing & temperature check, polarization continuity tests, running and performance tests, packaging and labeling requirements

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.