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Kenmore Refrigerator model 795.77304600
Refrigerators (276)
Sears Holdings Management Corporation    
On 2/22/11 at 6pm our refrigerator interior lights failed to turn off with the doors closed. This melted the plastic around the light unit and scorched the light sockets. The control unit fell due to the melting and was too hot to touch. Food on the top shelf was very warm. This problem (heating and melting) occurred between noon and 6 pm. There was an odor of burnt plastic. We unplugged the refrigerator and called a local repairman who said he knew of this problem with Sears Kenmore Refrigiratores (model 795.773004600). He said that we would have to call Sears and have them fix the problem. We called Sears. They offered to come for a $75 service call and a one year service plan for $250, if we agreed to the plan BEFORE they came out. They would not estimate the cost of the repair without coming out and the service plan was not an option once the service call had been made. We requested to be put in touch with someone who dealt with recalls and complaints. After a half hour run around only to return where I had started, we gave up. We then went to the Consumers Affair web site and found a number of similar complaints from people with refrigerators the style and age (3 years) of ours. We contacted Sears Live Chat on line to see if there had been a recall on this model. We received no satisfaction, only a repeat of the service call information. It is frightening to think of what could have happened had this occurred when we were asleep or out of town. Because of our concern about the possibilty of a fire we chose not to fix our 3 year old Kenmore nad purchased a different brand from a different store.
Incident, No Injury
see above
Comment from Sears Holdings Management Corporation 3/30/2011
Sears Holdings takes product safety issues very seriously. We investigate each CPSC database incident report. We encourage our customers to provide additional information about incidents to our Customer Care Network, by calling 800-549-4505

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on, particularly with respect to information submitted by people outside of CPSC.