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    • REPORT
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    • 7/1/2019
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    • 20190520-C4F9A-2147380847
    Incident Description: I stepped onto a escalator at the Manchester Boston Regional Airport leading up from the check in counter to the TSA security check in. I was wearing rugged soled hiking shoes and I stepped onto the center of the step. The escalator was not busy with one ... (More)
    Product: Escalators (1890)
    Product Description: Kone Escalator
    Injury Info: Injury, Emergency Department Treatment Received
    Manufacturer / Importer / Private Labeler: Kone Americas
    • REPORT
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    • 1/5/2018
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    • 20171204-22B05-2147394830
    Incident Description: A Primo Water Dispenser began to emit a burning smell. I unplugged the unit and, a few days later, opened it up to find that the internal heating unit had caught on fire.
    Product: Drinking Fountains (136)
    Product Description: Primo White Top-Loading Cold and Hot Water Cooler Energy Star, Model #601141. 36.6 H x 10.8" W x 12.5" D
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Primo Water Corporation
    Business Comments:
    (2/6/2018) Primo Water Corporation takes all product safety issues very seriously, and all of our products, meet or exceed all applicable industry safety standards. We investigate each CPSC database incident report in an effort to ensure that our customers are able to ... (More)
    • REPORT
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    • 6/5/2015
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    • 20150507-BAEC7-1483743
    Incident Description: I just recently became a residential customer of [REDACTED] a dispenser, and had a water cooler and several large five gallon glass containers of water delivered. Today I changed bottles for the first time as we used up the full first jug. As a first time ... (More)
    Product: Drinking Fountains (136)
    Product Description: Oasis water dispenser
    Injury Info: Injury, Seen by Medical Professional
    Manufacturer / Importer / Private Labeler: OASIS INTERNATIONAL
    • REPORT
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    • 5/18/2015
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    • 20150419-17466-2147433598
    Incident Description: I just recently became a residential customer of a glass water jug from a company called Mountain Valley, [REDACTED] and had a water cooler and several large five gallon glass containers of water delivered. Today I changed bottles for the first time as we ... (More)
    Product: Drinking Fountains (136)
    Product Description: [REDACTED] Mountain Valley 5 gallon glass water jug
    Injury Info: Injury, Seen by Medical Professional
    Manufacturer / Importer / Private Labeler: MOUNTAIN VALLEY SPRING WATER
    • REPORT
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    • 4/6/2015
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    • 20150315-7E6B5-2147434559
    Incident Description: Innowave Model 12-CHCMU3 filtered water dispenser. The dispenser has a UV lamp in it to assist in the water cleaning process. This lamp needs periodic replacement. Upon replacing the lamp, the lamp was found to be saturated in water for quite some time ... (More)
    Product: Drinking Fountains (136)
    Product Description: Innowave Water Dispenser
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: INNOWAVE (WATERLOGIC COMMERCIAL PRODUCTS LLC)
    • REPORT
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    • 7/3/2014
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    • 20140611-1D20A-2147443792
    Incident Description: Unoccupied (renters out for night) House Fire. Insurance Investigation revealed that the origin and cause was a Primo water chiller/heater that had been leaking. Total structure loss. Previously reported via telephone but too many errors discovered when hard ... (More)
    Product: Drinking Fountains (136)
    Product Description: Water chiller and heater that has a 5 gallon water bottle on top. Purchased at K-Mart by [REDACTED] (renter) and sold only at K-Mart (item #470057264129 SKU ... (More)
    Injury Info: Incident, No Injury
    Manufacturer / Importer / Private Labeler: Primo Water Corporation
    Business Comments:
    (7/1/2014) Primo Water Corporation takes all product safety issues very seriously, and all of our products, meet or exceed all applicable industry safety standards. We investigate each CPSC database incident report in an effort to ensure that our customers are able to ... (More)
    • REPORT
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    • 5/27/2014
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    • 20140428-C72A4-1399949
    Incident Description: This NVI Advanced Dispensing System - an electronic paper towel dispenser mounted on the public bathroom wall of a local grocery store poses a large threat to users, due to it's exposed sawtooth, razor sharp cutters. (see Photos) I am an example of a consumer ... (More)
    Product: Public Use Items, Not Elsewhere Classified (1738)
    Product Description: NVI Advanced Dispensing Systems - Electronic Paper Towel Dispenser, Owned by Solaris Paper Inc. Bar Code # D6800122841474
    Injury Info: Injury, First Aid Received by Non-Medical Professional
    Manufacturer / Importer / Private Labeler: Solaris Paper, Inc
    • REPORT
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    • 12/16/2013
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    • 20131111-01DE1-2147449993
    Incident Description: I recently purchased a collapsible shopping cart from Ace Hardware (similar products are sold at WalMart and other stores). When we started to assemble the cart and took it out of the wrapping, the smell was overwhelming. It was coming from the wheels and the ... (More)
    Product: Grocery or Shopping Carts (1679)
    Product Description: Shopping Cart
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: ACE HARDWARE CORPORATION
    Business Comments:
    (12/16/2013) Ace Hardware Corporation is a retailer-owned cooperative that distributes products that are manufactured by third parties to independently owned and operated Ace Hardware stores. Ace takes consumer concerns regarding the safety of all products sold in Ace ... (More)
    • REPORT
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    • 11/1/2013
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    • 20130917-6F38E-2147451835
    Incident Description: I was operating a newly installed Wausau paper towel dispenser at a Department of Defense installation and received lacerations on two separate occasions. The plastic edge/seam underneath is unnecessary sharp and right near the hand operated push to dispense ... (More)
    Product: Public Use Items, Not Elsewhere Classified (1738)
    Product Description: Wausau Black plastic towel dispenser in bathrooms. Pull one sheet down at a time; push a bar back/away from operator if sheet is not visible.
    Injury Info: Injury, No First Aid or Medical Attention Received
    Manufacturer / Importer / Private Labeler: WAUSAU PAPER CORPORATION
    Business Comments:
    (10/22/2013) Wausau Paper has sold a significant number of the OptiServ(R) mechanical hands free roll towel dispensers since its introduction to the marketplace. Prior to this Incident Report, Wausau Paper has never had a complaint of any kind regarding a user cutting his ... (More)
    • REPORT
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    • 5/23/2013
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    • 20130417-27DA7-1321460
    Incident Description: ON SATURDAY, MARCH 23, 2013 AT APPROXIMATELY 12:30 PM AT [REDACTED] HIGH SCHOOL IN THE TEACHERS WORKROOM, I GOT MY RIGHT HAND CAUGHT IN THE [REDACTED] VENDING MACHINE VENDING MACHINE. HOW THIS HAPPENED WAS THE DIET [REDACTED] HAD DROPPED DOWN INTO THE ... (More)
    Product: Vending Machines (1733)
    Product Description: Soda Vending Machine
    Injury Info: Injury, Emergency Department Treatment Received
    Manufacturer / Importer / Private Labeler: SandenVendo America, Inc

CPSC does not guarantee the accuracy, completeness, or adequacy of the contents of the Publicly Available Consumer Product Safety Information Database on SaferProducts.gov, particularly with respect to information submitted by people outside of CPSC.